Non-Techie Old Gal Needs Help, Please!

[Project]

The "proper" way to update firefox is to go to Help>About Firefox - this will automatically check for an upgrade and automatically download and install it. You don't have to do anything except click "apply update" if one is found.

If you have to download it, go to http://mozilla.org and nowhere else. If you get it from some download website they can bundle it with spyware and more. This is probably your issue, there is other things installed on your system that you are not aware of that is causing you problems.

Anyways, glad you are fixed

[Judee]

I'm back in business - thank you all, Project and the others who tried to help.

This is gonna sound dumb, probably, but I am beyond caring if it does.

I have been running Firefox on Version 11. I downloaded Version 12 three times at their invitation (from the official Mozilla site I thought) and each time it came with something that was apparently hitching a free ride on the download--it was some kind of MP3 Tube tool bar that I didn't want and couldn't get rid of. I still had the "setup Version 11" icon on my desk top, so I reinstalled it and it worked OK. Then I got into trouble with the problem that I started all this with.

I tried everything everyone suggested, thank you one and all. Firefox had bugged me for a long time to download Version 12 so I tried that AGAIN (not knowing there is now a 13) but it wouldn't download. I finally got Version 13 up and running, but it has taken me several hours to get it back so that I have "file, edit, view, history, bookmarks, tools, help, back arrow, refresh, etc. etc." Whew! It is very hard to live without tools and at least a back arrow!

I hope Firefox won't want me to "upgrade" again soon. I have had problems with every single upgrade that came along since I first heard of that browser. PAH!

Glad to hear you're back up and running Dera. I think I'm on FF14 at this point. They notify me when there's an update, and I download it when I'm not using the computer... (a dial-up thing you know)! Technology is great--until it's not! It's a love hate thing with me.